Pick-up & drop-off
Customers book online. Your team sees the day on their phone.
A phone that rings all Saturday, notes pinned to the board, a caravan that is not ready when the customer arrives: that is the old way of handling pick-ups. With Stallingo, customers book for themselves, and your team knows every morning exactly what needs to happen.
An online pick-up and drop-off system lets storage customers choose their own collection or return slot, and puts that booking straight into the staff work list — with no phone calls or e-mail in between.
My to-do · Thursday
- 08:30Take Fendt Bianco out of row B3
- 09:15Place on forecourt, space 2
- 11:00Return Hobby 460 to C1
- 14:30Prepare the Visser family’s motorhome
How it works
From booking to caravan-on-the-forecourt
Three links in the chain, all in the same system. Everyone looks at the same schedule.
1. The customer books online
Your customer logs in, chooses pick-up or drop-off and selects a date and time slot that suits you — you set the opening hours and the maximum number of bookings per part of the day. Even on a Sunday evening at eleven, without your phone ringing.
2. Your team sees the work list
Every staff member opens the daily schedule on their phone in the morning: which vehicles need to come out, from which row, and by what time. Ticked off means done — you follow progress live, even when you are not on site.
3. Everything is ready
The customer drives up and the caravan is waiting on the forecourt. On return, Stallingo immediately points to the right space. If a customer changes or cancels a booking, the work list updates instantly.
Benefits
What you will notice after the first week
- Up to 90% fewer phone calls about pick-ups and drop-offs
- Customers book for themselves 24/7, outside office hours too
- A daily schedule per staff member, right on their phone
- You control time slots, busy days and the maximum per part of the day
- Changes and cancellations update the schedule automatically
- No more double bookings or forgotten promises
- A history per vehicle: when collected, when returned
- Phone bookings entered by you in two clicks
Questions about pick-up & drop-off
How does an online pick-up and drop-off system for caravan storage work?
The customer picks a date and time slot in their own online portal to have their caravan, motorhome or boat made ready or returned. That booking automatically enters the staff work list, and each task is ticked off when done. The operator sets the available time slots and the maximum number of bookings per part of the day.
Can customers who are not digital still make a booking?
Yes. Customers who prefer to phone simply keep phoning: you or a staff member enter the booking in Stallingo in two clicks. From then on it flows through the daily schedule exactly like any other booking.
What if a customer changes or cancels their booking?
The change is applied to your team’s work list immediately. A cancelled booking disappears from the schedule and the time slot becomes available again for other customers.
Want to see pick-up & drop-off working with your halls?
Request a free demo. In half an hour we will show you how Stallingo works with your halls, customers and rates.
No credit card required · Personal walkthrough · English support available